Privacy Policy

This Privacy Policy explains how Prima Play Casino may collect, use, store and share personal information when you visit the website, create or use an account, make transactions, contact support or otherwise interact with our services. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes.

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Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use your account. We try to collect information that is relevant to operating the service, protecting players and meeting our responsibilities.

In this review

Account and personal details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your requests, messages, complaints, responsible gambling settings and other choices connected with your account.

Verification and identity information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. This can include information shown on identity documents, proof of address, information used for age checks and records of checks carried out to prevent fraud, misuse or unauthorised access. We handle these materials with care and use them only for relevant verification, security, legal and operational purposes.

Payment and transaction records

We may record information about deposits, withdrawals, account balances, gaming activity, payment methods, transaction dates, transaction amounts and related account activity. Payment providers may process payment information separately under their own privacy terms. We may receive enough information to confirm and manage a transaction without necessarily receiving or storing all details associated with a payment method.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and help protect accounts.

How we use personal information

Personal information may be used for the following purposes. The specific use depends on the information involved, the service you request and the circumstances in which the information was collected.

To create, maintain and administer your player account.
To provide website features and process requests connected with your account.
To verify your identity, age, account ownership and eligibility to use the service.
To process deposits, withdrawals, payments and other account transactions.
To monitor activity and carry out anti-fraud, anti-money-laundering, security and risk checks.
To communicate with you about your account, transactions, support requests, security matters and changes to the service.
To provide customer support, investigate complaints and resolve technical or account issues.
To understand how the website is used and improve its performance, content, accessibility and security.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
To protect the rights, property, safety and security of players, the website and other people.

We do not intend to use personal information for purposes that are unrelated to the reason it was collected unless a further use is permitted, reasonably expected or required. Where practical, we take steps to keep information accurate and to limit access to people and service providers who need it for an authorised purpose.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe or preference-management option. You can also ask us to stop using your information for marketing by contacting support@primaplaycasino-online.wtf. Your choice about marketing does not normally affect essential messages about your account, transactions, security or important service information.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small text files or similar technologies that may be placed on your device when you visit the website. Some cookies are needed for core functions, such as remembering a login session, supporting security features or keeping the website working correctly. Other cookies may help us understand usage, remember preferences, measure performance or support relevant communications.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not operate as intended, and preferences may not be saved. Browser settings vary, so you should review the guidance provided by your browser or device manufacturer.

When information may be shared

We may share relevant information with service providers that help operate the website and provide services on our behalf. These providers may support hosting, technology, identity verification, payment processing, customer support, communications, security, fraud monitoring, analytics and record management. They should receive only the information needed for their assigned service and are expected to handle it securely.

Information may also be shared where necessary to protect the website or its users, investigate suspected fraud or misuse, respond to lawful requests, comply with legal obligations, or support an investigation or dispute. We do not treat personal information as something to sell for unrelated purposes. If business operations change, information may be transferred as part of a permitted business arrangement, subject to appropriate handling requirements.

Security and retention

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

We keep personal information only for as long as it is needed for the purpose for which it was collected, for legitimate business needs, or for applicable legal, security and dispute-resolution requirements. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in an appropriate manner.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions, security requirements and the need to retain certain records. We will consider each request carefully and explain if a request cannot be completed in full.

Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping reasons.
Withdrawal of marketing consent: you may withdraw consent to receive marketing communications at any time by using an available unsubscribe option or by contacting us.
Privacy enquiries: you may ask questions about this Privacy Policy or how your information is handled.

Making a request

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@primaplaycasino-online.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive verification records.

We aim to respond to privacy requests within a reasonable period. The time needed may depend on the nature and complexity of the request, the information involved and any checks required to protect your account. If we need more information, we may ask you to clarify your request. If we cannot comply with part or all of a request, we will explain the reason where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will be made available on the website. You should review this page periodically so you remain aware of how personal information may be handled. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.