Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Prima Play Casino. Please read them carefully before creating an account, depositing funds or playing any available games. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, services or promotions.

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1. About these terms and your eligibility

These terms form a legal agreement between you and the operator of Prima Play Casino. They apply to your access to the website, the creation and use of an account, deposits, withdrawals, participation in games and use of any related services. Other pages, notices and game rules may contain additional conditions. If there is a difference between these terms and a specific game or promotion rule, the specific rule will generally apply to that game or promotion to the extent of the difference.

In this review

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before using the website. Access may not be available in every Australian state or territory, and you must not use the service if online gambling is restricted or unlawful where you are located. The operator may refuse access where required by law, regulation or internal compliance procedures.

You must provide accurate, current and complete information when registering and whenever your details change.
You may only create and operate one account unless the operator has expressly approved another arrangement.
You must use the website for your own personal entertainment and must not open an account on behalf of another person.
You must not allow another person to use your account, payment method or login details.
You must not use the website while located in a place where its services are unavailable or prohibited.
You must comply with all applicable Australian laws, regulations and directions from relevant authorities.

The operator may request evidence of your age, identity, location, source of funds or ownership of a payment method. Registration or continued access is not guaranteed until any required checks have been completed. Providing false, misleading or incomplete information may result in access being restricted, an account being closed or transactions being reviewed.

2. Accounts, security and verification

When you register, you are responsible for keeping your account information accurate and your login credentials confidential. Choose a strong password, do not reuse it on other services and take reasonable steps to prevent unauthorised access. You should contact the operator through the available support channel as soon as possible if you believe your account has been compromised, used by another person or accessed without permission.

You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised use and the operator determines that you acted reasonably and complied with these terms. The operator may apply additional security measures, including account verification, login checks, transaction reviews or temporary restrictions. These measures are intended to protect players, payment systems and the integrity of the service.

Identity and compliance checks

The operator may carry out customer identification, age verification, fraud prevention, anti-money-laundering and responsible gambling checks. You may be asked to provide documents or information that reasonably supports your identity, residential location, date of birth, payment ownership or source of funds. Documents should be genuine, readable and current. Do not send information that has been altered or belongs to another person.

An account may be placed on hold while checks are completed. During a review, some services may be unavailable and a withdrawal or other transaction may be delayed. The operator will handle information in accordance with its Privacy Policy and applicable privacy requirements. Where the operator cannot satisfactorily complete a required check, it may decline a transaction, restrict access or close the account, subject to applicable law.

3. Deposits, withdrawals, games and promotions

Only payment methods made available on the website may be used. You must use a payment method that belongs to you or that you are authorised to use. The operator may reject, reverse or investigate a payment where ownership cannot be established, information is inconsistent, a payment appears unauthorised or the transaction presents a compliance or security concern. You should check with your financial institution about any fees, restrictions or processing conditions that may apply.

Funds should be deposited only for the purpose of using the available services. You must not use the account to transfer money to another person, conceal the source of funds, support unlawful activity or attempt to circumvent transaction controls. The operator may set or apply deposit, withdrawal, wagering, account or transaction controls where permitted or required. Any limits shown to you should be treated as part of the relevant service conditions.

Game results are determined by the relevant game system and its recorded outcome. You should check the details of a game before placing a wager, including the applicable rules, stakes, features and any displayed restrictions. A wager may be accepted only when it is successfully recorded by the system. If a technical error, interruption, malfunction or other issue affects a game or transaction, the operator may review the relevant records and take corrective action consistent with applicable law and the relevant game rules.

Promotions, bonuses, tournaments and other special offers may be subject to separate promotional terms. Those terms may explain eligibility, participation requirements, qualifying transactions, expiry, wagering requirements, withdrawal conditions and circumstances in which an offer can be withdrawn or cancelled. You should read the full conditions before participating. If a promotion is not available to you or you do not meet its requirements, it must not be used or claimed.

The operator does not guarantee uninterrupted access to games or payment services. Maintenance, software updates, network problems, third-party service issues, security events or circumstances outside reasonable control may affect availability. The operator may change, suspend or remove a game, feature or payment option, while taking account of applicable legal obligations and any rights that cannot lawfully be excluded.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for essential living costs. Do not gamble when affected by alcohol or other substances, and do not chase losses by increasing your stakes.

Use available deposit, spending, session or other account controls if you want help managing your play.
Take a break or request a self-exclusion where you are concerned about your gambling.
Do not borrow money, sell personal belongings or use credit to continue gambling.
Speak with a qualified support service, health professional or trusted person if gambling is affecting your finances, relationships, work or wellbeing.
If you have asked for an account restriction or self-exclusion, do not attempt to avoid it by opening another account or using another person's account.

The website may use cookies, device information, account information, transaction information and usage data to operate the service, improve security, meet legal obligations and support customer service. The Privacy Policy explains how personal information is collected, used, stored and disclosed. By using the website, you should review that policy and any cookie notices so you understand the choices available to you.

You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious software, test or bypass security controls, scrape restricted data, reverse engineer the service, use automated systems without permission, manipulate a game, exploit an error or engage in fraud, collusion or other dishonest conduct. You must also respect the rights of other players and must not upload or transmit material that is unlawful, threatening, abusive, discriminatory or misleading.

5. Suspension, liability and changes to these terms

The operator may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided inaccurate information, failed a required verification, used an unauthorised payment method, engaged in suspicious or unlawful conduct, misused a promotion or created a risk to the website, other customers or the operator. Action may also be taken where required by law or by a competent authority.

If an account is closed or restricted, you must not create or use another account to avoid the action. The operator may review relevant account activity and transactions before determining what happens to any remaining balance, subject to applicable law, the outcome of any investigation and any rights you may have. Clauses concerning payments, misuse, intellectual property, privacy, liability and dispute handling may continue after an account is closed.

The website and its content are provided subject to availability. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment systems, unauthorised access resulting from your failure to protect account details, or equipment and software problems on your side. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

The operator may update these terms from time to time to reflect changes to the service, technology, security requirements or applicable law. The latest version will be made available on the website, with the effective date shown where appropriate. You should review the terms regularly. If you continue to use the website after an update takes effect, that continued use may indicate acceptance of the revised terms. If you do not agree with a change, you should stop using the service.

These terms should be read with any applicable game rules, promotion terms, Privacy Policy and responsible gambling information. If you have a question or wish to raise a concern, use the support or complaints process made available on the website. Nothing in these terms prevents you from exercising a right available under Australian consumer protection law or contacting an appropriate authority or support organisation where relevant.