Responsible Gaming

Prima Play Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble responsibly

For many people, gambling is an occasional leisure activity. However, gambling can become difficult to control and may cause financial, emotional, relationship or other personal problems. Responsible gambling means making deliberate choices, keeping gambling within your budget and stopping when you reach the time or spending limit you have set.

In this review

There is no guaranteed way to win. Game outcomes are determined by chance or by the rules of the relevant game, and past results do not predict future results. A winning session does not mean another win is due, and a losing session cannot be recovered by continuing to play. Avoid chasing losses, increasing your stakes to recover money or treating gambling as an income source.

Practical ways to stay in control

Only gamble with money set aside for entertainment after essential costs have been covered.
Decide your spending and time limits before you start playing.
Keep gambling separate from money needed for rent, bills, food, savings or other commitments.
Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other drugs.
Do not borrow money, use credit irresponsibly or sell possessions to fund gambling.
Never gamble to repay debts or to try to change your mood.
Keep your account details secure and do not allow other people to use your account.
Review your gambling activity regularly so you remain aware of how much time and money you are spending.
Talk openly with someone you trust if gambling is beginning to affect your finances, relationships or wellbeing.

If gambling stops feeling enjoyable or begins to affect other parts of your life, stop playing and consider using the available account controls or seeking support. Asking for help early can make it easier to regain control. You do not need to wait until a large loss or serious problem occurs.

Tools to help you stay in control

Prima Play Casino may provide responsible gambling features that can help you manage your activity. The availability and operation of these features may depend on your account, the games you use and applicable requirements. Read the information shown with a tool before confirming a request, and make sure you understand when a restriction starts and how it operates.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Set a limit that reflects your entertainment budget before playing. A lower limit may take effect in accordance with the applicable rules, while a request to increase a limit may be subject to a delay or review. A limit is not a guarantee that you will win or that you will not lose money within that amount.

Time and session controls

Use reminders, session information or time limits where available to monitor how long you have been playing. Gambling for longer than planned can make it harder to make balanced decisions. When a break is due, leave the game and do something away from the gambling environment. Regular breaks can help you reassess whether gambling remains an enjoyable and affordable activity.

Temporary breaks and self-exclusion

If you need time away from gambling, consider taking a temporary break. If you want to stop gambling for a longer period, you may be able to request self-exclusion. Self-exclusion is a formal restriction designed to prevent access to your account and gambling services for a selected period or as otherwise explained when you make the request.

A self-exclusion request should be treated seriously. Do not open another account, use another person's account or ask someone else to place bets for you while excluded. You may also wish to use blocking software, remove gambling-related applications and ask your bank or payment provider whether gambling payment controls are available.

Requesting an account restriction

If you want to set a limit, take a break or discuss self-exclusion, use the responsible gambling or account support options available on the website. Provide accurate information and follow the instructions supplied. Account restrictions may not be reversible immediately, and any request should be made before you begin playing rather than after a loss.

Account controls are intended to support your decisions, but they cannot replace personal responsibility or professional assistance. Consider using more than one control if you are concerned about your gambling, and keep a written record of the limits or restrictions you have chosen.

Recognising gambling harm

Gambling harm can develop gradually, and a person may not notice the change at first. The following signs may indicate that gambling is becoming difficult to control:

Spending more time or money gambling than you intended.
Thinking about gambling frequently or feeling restless when you try to stop.
Chasing losses or increasing bet amounts to feel the same excitement.
Hiding or minimising gambling activity, losses or account transactions.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Neglecting work, study, family, friends, health or other responsibilities.
Feeling anxious, depressed, irritable, guilty or distressed after gambling.
Trying to stop or cut back but returning to gambling repeatedly.
Gambling to escape problems or to change how you feel.
Experiencing conflict with people close to you because of gambling.
Selling possessions or using money intended for essential expenses.
Feeling that a win is necessary before you can stop playing.

If any of these signs apply to you, stop gambling and seek assistance. You do not need to wait for a crisis, a major loss or a serious impact on your life before asking for help. Consider telling someone you trust, such as a family member, friend, counsellor or health professional, what is happening.

If you are worried about someone else

Gambling harm can affect partners, relatives, friends and other people in a player's household. You may notice secrecy about money, unpaid bills, arguments, changes in mood or withdrawal from normal activities. Try to raise the subject calmly and focus on the effect of the behaviour rather than blame. You can encourage the person to seek professional support, but you cannot control another adult's gambling.

Protect your own wellbeing and household finances where appropriate. Consider setting clear boundaries, keeping important funds separate and obtaining independent financial or legal advice if gambling has affected shared money or obligations.

If gambling is causing immediate distress or you feel at risk of harming yourself or someone else, seek urgent assistance through appropriate emergency or crisis services in Australia. In an emergency, contact emergency services. Support is available, and you should not face the situation alone.

Support for players and families

Free or low-cost gambling support may be available through Australian counselling and community services, including services that provide confidential advice by telephone, online chat or in person. You can search for a gambling help service in your state or territory through official Australian government or health service websites. A qualified counsellor can help you understand your gambling, create a plan to reduce or stop, manage financial concerns and identify practical steps for recovery.

Support is also available for family members, partners and friends. Gambling harm can affect people who do not gamble, including through stress, financial pressure and relationship difficulties. You can seek advice about setting boundaries, protecting household finances and encouraging someone to obtain professional help. Support may be useful even if the person who gambles is not ready to seek assistance.

Making a personal plan

Write down why you want to reduce or stop gambling.
Choose the account limits or exclusion option that best suits your situation.
Remove saved payment details and reduce easy access to gambling services where possible.
Tell a trusted person about your plan and ask them to support your decisions.
Keep essential money separate from discretionary entertainment funds.
Record urges, triggers and gambling activity so you can identify patterns.
Replace gambling time with activities that support your health, relationships and interests.
Seek professional help if you find it difficult to follow your plan on your own.

Prima Play Casino may provide general responsible gambling information, but it is not a counselling, financial advice or medical service. For personal advice, contact an appropriately qualified professional or an Australian support service. Any account restriction or self-exclusion request should be made through the account and support channels available on this website.

Gambling is not available to everyone. Do not gamble if you are under the applicable legal age, if gambling is prohibited where you are located, or if you are subject to a self-exclusion or other restriction. By using gambling services, you are responsible for complying with the laws and requirements that apply to you.